Terms of Use



Shipping

Reflect Window and Door uses Canada Post, UPS and Purolator as carriers. It is at the discretion of Reflect Window and Door as to the carrier to use, depending on the size of the package, type of product, as well as destination. Second-Day and Next-Day-Air shipping is available; however not all items are eligible for Expedited Shipping. It is at the discretion of Reflect Window & Door to determine whether an item is able to ship by expedited service. If an order is needed within a specific time frame, the Customer should contact Reflect Window & Door at 1-877-434-3410 or info@reflectwindow.com prior to order processing.


Canadian Taxes

All Canadian orders will be charged the according GST or HST depending on the destination. PST will not be charged and it is the customers responsibility to assess the requirements to claim the applicable taxes for their particular province. Please see the following tax table:


Province of Billing GST PST HST
Alberta 5% - -
British Columbia - - 12%
Manitoba 5% - -
New Brunswick - - 13%
Newfoundland & Labrador - - 13%
Northwest Territories 5% - -
Nova Scotia - - 15%
Nunavut 5% - -
Ontario - - 13%
Prince Edward Island 5% - -
Quebec 5% - -
Saskatchewan 5% - -
Yukon Territory 5% - -

Return Policy

Reflect Window & Door has a No Hassel return policy. You may return, at your expense, any item except electrical, cut to size or special order parts within 30 days of receiving your order. All returns must be in original packaging with all pieces and instructions included. We suggest before opening or signing for receipt of any package that all customers thoroughly inspect the items for any damage due to shipping or manufacturer defects. Do not sign for receipt of any damaged goods. Signing for receipt of any package is acknowledging that the product is received in good condition. The item being returned cannot be used, installed or damaged in any way. Returnable items may be subject to a 20% restocking fee and special order items may not be returnable. Shipping and handling charges will not be refunded. We also suggest when shipping return items that a carrier with tracking capability is used for protection against loss or damage. All requests for returning an item must be emailed to info@reflectwindow.com. Please include your name, invoice number, and the reason for your return request. We will then provide a return authorization number that must appear on the outside of the returned package as well as any paperwork. Returns with no return authorization number will be refused. We also suggest when shipping return items that a carrier with tracking capability is used for protection against loss or damage.


Pricing

All prices are subject to change or withdrawal without notice. All prices in catalogue or quoted do not include GST or other sales tax.


Special Order Items

Special order items may require additional delivery time. You will be notified of any items that are deemed special order before shipping. You will be notified of the approximate delivery time before the order is processed.


Links

Reflect Window & Door has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, sponsorship, or recommendation by ReflectWindow.com of the sites. Use of any such linked web site is at the user's own risk.


Website Terms of Use

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.


Disclaimer

The materials on ReflectWindow.com are provided "as is". Reflect Window & Door makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Reflect Window & Door does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.


Copyright

All materials contained on this Site are subject to the ownership rights of ReflectWindow.com and its Supplier, Manufacturer, and Brand Partners. ReflectWindow.com hereby authorizes you to make a single copy of the content herein for your use in learning about, evaluating, or acquiring ReflectWindow.com services or products. No other permission is granted to you to print, copy, reproduce, distribute, transmit, upload, download, store, display in public, alter, or modify the content contained on this Site.


Open Account Terms

A 2% (24% annually) may be charged on all balances over 30 days. Accounts past 30 days may be put on hold.


Warranty

Our warranty with respect to any item sold is limited solely to such warranty as the manufacturer issues to us, and we make no other warranty of any kind, expressed or implied. We are not responsible for labor charges or consequential damages of any nature whatsoever. We will not assume any responsibility for improper diagnosis or installation. Most manufacture warranties are replacement or repair part provided policies and is not subject to a refund so please inquire regarding the policy of your particular item. Inspection of warranty items may be required. Additional shipping charges may apply.

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8711 53 Ave NW, Edmonton,
Alberta, T6E 5E9, Canada
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Mon-Fri 8:00am to 5:00pm

 

(780) 434-3410

1-877-434-3410

(780) 437-1655 / (780) 440-4106